Frequently Asked Questions

Within 1-2 business days from the time we receive notification from your queue.
Email with your name, account email address, and the delayed shoe style for any questions or concerns regarding shipping and tracking information.
No. We will never send members previously owned or used merchandise.
Yes! There are no extra fees or hidden charges. We encourage our members to walk confidently and wear the shoes guilt-free.
Unfortunately not. We can only accept our own shoes as donations.
No, we will never automatically charge you on top of the subscription fee. Being idle on our site though isn’t an optimal way to use our service. Click HERE to learn how to get your queue moving or email us with any questions or concerns you have at
Yes! You can purchase any style for $14.99 a pair. No taxes, no fees, no shipping charges.
No, all Shoobilee purchases are final sale. However, you will have the shoes in your possession before you decide to make a purchase.
We donate all of our members’ returns to different philanthropic causes across the world. Read more about the journey HERE.
Unlimited! You may queue and receive as many pairs as you want. We ship one style at a time in order of your preference.
We will only charge your card on the start of every billing cycle and whenever you decide to purchase a pair of shoes.
We’ll never refuse a donation, so feel free to return the pair in any condition.
Yes! Sign in and navigate to your ShooCloset. You will see a small arrow that moves a specific style to the front. You always have total control of your queue.
Absolutely! We’ll credit you and every friend that subscribes (1) ShooCoin to use on any style, anytime. Learn more about ShooCoins HERE.
Sign in and head to My Account to find your unique referral code.
Anytime. Although we will be sad to see you go, cancelling your subscription is hassle-free. Your account will remain active until the next billing date.